FAQ – Frequently Asked Questions

Foire Aux Questions à FrenchHour

You got questions? We got answers.

Browse through these frequently asked questions about FrenchHour and find your answers. Don’t hesitate to contact Anne if you didn’t find your answer here.

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What are courses and lessons? How is FrenchHour organized?

Lessons are organized on the site through courses. All the lessons are printable (cut-and-paste directly from the site) to make paper worksheets if you like that better. When you enroll in a premium membership, the system will enroll you in all the courses on the site (it takes a few minutes). Then, you may choose any course(s) to unlock all its lessons. Each course has multiple lessons. You’ll find them in the syllabus on the right hand-side, or by scrolling down, under the course description. It’s an easy process and you can start learning French with hundreds of lessons right away.

How do I get the premium lessons?

You need to be premium member (free trial) to access premium worksheets.

Then, don’t forget to be signed in / logged in. That should do the trick.

Why is a lesson link getting me to a course page?

You clicked on a link and it’s not getting you there? Most likely, that’s because the link you’re clicking on is for a premium lesson and you’re either not signed up or logged in and/or you’re not a premium member yet. Once you are both, all the premium lessons links will get you there.

What can I print on paper and how ?

You can print everything your status lets you have access to. If you’re a visitor of a free member, you can print all of the free-access material. As you’re a premium member, you can print every worksheet on the site.

The site is build so that you can perform the same old ‘cut-and-paste’ process you’re used to doing on a word document. It’s quick and simple.

How can I reset my password?

  • You can reset your password here if you’re NOT logged in into the site.
  • You can reset your password here if you ARE logged in.

Where can I get to my current courses and lessons?

When in your “My Account” page, you can access your current courses and lessons you’re working on by clicking on the DASHBOARD tab  or you can see that you’re enrolled in all the courses on “My Courses” tab.

What about payments?

Remember that every membership offers you to access all the courses and lessons for free during the trial period. So, you can try our material at no risk.

We accept secure credit card payments. We do not store your credit card details, and all payments are processed securely with a highly protected network. You can cancel your memberships and your payments anytime, and I can always help you with that as well. You can view and manage your membership on the dashboard in your “My Account” page.

We accept all major credit, debit cards and PayPal. Your credit card should work regardless of your local currency and location. To estimate the price in your local currency, you may use this currency converter.

Communication & Receiving our E-mails

To ensure that you receive our newsletters with lots of freebies and our e-mails from French Hour, make sure to include [email protected] in your e-mail contacts.

. Remember to add [email protected] in your e-mail contacts.

‘Clear the Cache’ or ‘Refresh the browser’, what’s that?

Clearing the cache and refreshing the browser are ways to prevent crashes and to load current pages. If you want a smooth navigation on any site (not just French Hour), you should try clearing your cache, and/or refresh your browser. That will tell your computer or tablet to quickly get the newest copy available from that website. Here is a Lifewire article that will help you clearing your cache, and one that explains refreshing your browser.

How do I leave a comment?

Leaving a comment is really easy. You can comment at the bottom on any of the worksheets when you’re logged in. You can read more here, if you need more details.

Still have an issue?

Please fill out our Support Page and we’ll typically respond to your question within 24 hours.

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We really appreciate your feedback. It helps us make FH the best place to learn French. Merci !

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Foire Aux Questions

Comment laisser un commentaire?

Laisser un commentaire est vraiment facile. Vous pouvez commenter en bas de n’importe quelle fiche lorsque vous êtes connecté/e. Vous pouvez avoir plus de renseignements ici, si vous avez besoin de détails.

J’ai une adhésion, comment puis-je accéder aux cours et aux leçons ?

Nous sommes super contents que vous ayez adhéré à FRENCH HOUR ! Vous pouvez vous désabonner à tout moment. Le site est organisé en cours auxquels il vous faut vous inscrire. Chaque cours a plusieurs leçons. C’est facile à faire et vous pouvez apprendre le français tout de suite. Si vous voulez voir tous les cours que vous suivez, ils sont listés dans votre tableau de bord « Mon compte » tant que vous êtes abonné/e à French Hour !

Mot de Passe

Vous pouvez réinitialiser votre mot de passe ici si vous n’êtes pas connecté/e.

Vous pouvez réinitialiser votre mot de passe ici si vous êtes connecté/e.

Effacer le cache ou rafraîchir le navigateur, c’est quoi ?

Pour faciliter votre navigation sur un site, il est souvent utile de vider le cache ou d’actualiser le navigateur. Ainsi, votre appareil trouvera la page mise à jour sur ce site. Cette manip n’est pas nécessaire, mais utile. Voici cet article de Lifewire qui vous y aidera.

Paiement

Vos paiements sont sécurisés. Nous ne gardons aucune information sur votre carte de crédit et les paiements sont traités en toute sécurité sur ce réseau hautement sécurisé.

Puis-je payer avec la devise de mon pays (dollars, euros, livres, etc.)

Nous acceptons toutes les cartes courantes et PayPal. Votre carte de crédit fonctionnera quelle que soit votre devise et votre région. Pour connaître le prix dans votre paiement avec votre devise, vous pouvez vous servir de ce convertisseur de devises.

Communication et réception de nos e-mails

Pour être sûr/e de recevoir les courriels de FRENCH HOUR, veuillez ajouter [email protected] dans vos contacts de messagerie.

Vous avez une question ou un petit problème ?

Veuillez poser votre question sur notre page d’assistance et nous vous contacterons.

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Nous serions ravis d’avoir votre retour sur le site. Ça nous aide à rendre French Hour le meilleur site pour apprendre le français.

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Look for a quick answer in FAQ Frequently Asked Questions Didn't find your answer? No Problem! Aksed Anne directly
Remember to always be Signed In to navigate smoothly

Look for a quick answer in FAQ Frequently Asked Questions

Didn't find your answer? No Problem! Aksed Anne directly

Remember to always be Signed In to navigate smoothly
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